Blogger: Richard Watson
It was standing room only yesterday at the Software as a Service (SaaS) sessions at our Catalyst conference in Prague. There’s a real thirst for insight into SaaS.
In the first session after lunch, Mike Rollings opened our eyes to architectural implications, and non-trivial data and process integration issues of adopting SaaS. Mike identifies the biggest impact of SaaS as “the elimination of IT boundaries”.
One of our concerns at Burton Group is improving the relationship between enterprise IT and the business they support. After years of disappointment, the relationship can sour. In the most dysfunctional cases, business regards IT as irrelevant, certainly not the solution provider of choice. One danger of SaaS, as Roman Stanek of Gooddata.com quoted is “the CIO is the last to know” [about a SaaS contract].
When discussing SaaS, I’d like to see a SaaS suitability rating for each class of applications, like an electrical appliance energy efficiency rating, or credit-worthiness. So maybe we’d give ‘AAA’ to the productivity suites that Guy Creese surveyed yesterday evening and maybe a single ‘A’ rating to CRM. Beyond that, right now, I’m a sceptic. Enterprise applications participating in a next generation architecture may not fit – and be graded no higher than junk.
My scepticism recognises the challenge teams will experience when eliminating application boundaries and creating a seamless cross-application user experience. Removing the skin and unpicking the tissue of assumptions that holds enterprise applications together is painstaking work. The data semantics, trust and infrastructure assumptions twisted into the tissues cannot easily be mapped into a multi-tenanted homogeneity.
Despite maintaining a healthy scepticism, we’re doing a lot at Burton Group to lay the groundwork necessary for taking those boundaries down:
Everywhere you look, both here at Catalyst this week, and in our research, we’re taking on the challenges of SaaS so that our clients can reap the genuine benefits of off-premise, on-demand IT.
Are we there yet? No, but we’re getting there thoughtfully, so that our clients don’t create another generation of legacy technology silos.
No way out (“Huis Clos”) is a play by Jean Paul Sartre about dealing with the boundaries created by our minds. Garcin and the other characters looking for an exit came into my mind yesterday. The most famous line from No way out is “Hell is other people”. By the way, I don’t believe this is Sartre anticipating multi-tenanted databases!