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January 05, 2009

Comments

Philip Stander

Excellent post.

My opinion: The major product vendors once again got in the way with overcomplicated SOA stacks and got in with so much focus on technology (product) implementation that budgets were spent before legacy business functions could be migrated to a SOA-compliant architecture.

ITIL V3

One of my favorite examples of this type of thinking is a question a professor posed for me in grad school. Is CRM something new or something that we have been doing since the first retailer had a product to sell. Obviously you need the label to make sense of what it is you are trying to accomplish. You must realize that a lot of it relates to using modern tools to address a problem what you are trying to accomplish relates to using a new tool for an old problem.

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